3 Benefits of Email Preference Center Will Make You Want to Start Now

Have you set up your Email Preference center yet?

Most marketers look at the concept of an email preference center as an unnecessary part of their email marketing activities, and frankly some view it as a waste of resources. But in our privacy-conscious world, and contrary to what many people think, a Preference Center can give you peace of mind. Without these centers, marketers cannot get a self-reported and even comprehensive set of insights and information on their targeted customers. Nor can they identify if they are interested in their products, newsletter, periodic updates content, or other offers.

Here are a few things about email preference centers that can help you to move forward with one – what it is, how it works and how an email preference center can help boost the performance of your email marketing campaigns. In short: a simple way to improve your long-term client relationships.

First things first: Define the email preference center

An email preference center, or a subscription center, should be the first part of an email registration process, because of the unobtrusive way it can help collect information from your targeted customers.

It is a check point where email subscribers can update data about themselves, including their own preferences in receiving emails. By offering this kind of choice, you enable your subscribers to take control over the type of content and information they want to receive from you. Also, they are given choices to decide their preferred frequency in which they want to receive mails and how many mails they want to receive. That will give marketers with useful insights about their prospects, which they can use to personalize campaigns and customize messages, based on subscribers’ preferences, leaving overall powerful impacts on their email campaigns.

For an in-depth look at how an email preference center can benefit and empower your ongoing email campaigns, scroll down and check out these bullets on the advantages of setting up an email preference center.

Benefits of email preference center

1. Lessen incidences of unsubscribes and spam reports:

Often marketers have no idea why their subscribers choose to unsubscribe from their email lists – but with an email preference center, they can collect information on why prospects are unsubscribing from their campaigns. In addition to that, an email preference center also helps marketers by giving alternatives to their subscribers who are contemplating unsubscribing, giving them reasons to keep the relationship at least somewhat intact.

Broadly speaking, there are three things your subscribers do to exclude themselves from your email list and these are

  • unsubscribing from the list

  • managing their email preferences

  • reporting your email address as spam.

With an email preference center, and a “manage your preferences” option, you take a powerful pre-emptive step so that they are far away from clicking the ‘Report as spam’ button. That option to regulate how many or frequently they will receive your communications, and the type of content and information they want to receive, is powerful preventive medicine.

2. Showcase your email offerings:

Another major benefit of having an email preference center is to be able to showcase marketers’ email offers and content. If you have multiple email lists, then take advantage of an email preference center to make your subscribers aware of your multiple email lists. Email preference centers not only allow subscribers to unsubscribe but also, choose the email lists they are interested in to get periodic updates and newsletters. Thus, they can select their preferred and most relevant email list and communications.

Here one thing you need to make sure of: you must have adequate content ready for every email list you have created to maintain a steady flow of good quantity and quality of content for your subscribers. For example, if your subscribers prefer tips and tricks or DIY type of content, make sure you have enough relevant content of that type. Similarly, if you let them choose lists by their professional profile, roles or industry, your content inventory must feed them with relevant content useful for those profiles and industries.

3. Get help in segmentation:

Email preference centers are of great help in segmenting prospects and targeted customers. These centers free marketers from doing the guesswork for their email marketing campaigns by enabling them to give their subscribers choices and personalize campaigns based on their insights on their preferences.

Based on subscribers’ email preferences, it becomes easier to accurately segment them and deliver personalized campaigns to keep subscribers engaged and take actions as stated by CTA. For example, you can create email preference center similar to Groupon which has categorized their centers based on multiple factors that are location, notifications, and types of deals.

Other factors that you can consider for creating email preference center and delivering personalized emails can be –

Type of messages:

Use email preference center to allow your subscribers to self-select their choice of content they want to receive and engage with. By this, we mean that let your subscribers choose topics of content, offers that attract them the most, type of news and their choice of new product updates which will bring them closer to your product and service lineup. Thus, you can target better with an email preference center by sending them customized promotions and product announcements and in return, you will decrease high attrition rates of your subscribers.

Frequency options:

Build an email preference center which gives you the ability to regulate the frequency with which your subscribers want to receive emails from you. That way, you can reduce the risks that your subscribers will become annoyed with too many emails and eventually unsubscribe from the list.

If they have a choice to set frequency, they can now receive emails at their preferred intervals. In the same way, you can use their frequency choice information to set the right timing and automate campaigns accordingly. This insight about frequency can help you determine how many emails they want to receive as double assurance that they won’t hit the “unsubscribe” button down the road.

Preferred channels:

An email preference center will also allow your subscribers to set their preferred channel through which they want to receive content, engage with your brand, and communicate with your campaigns, letting them self-select from various channels such as, websites, email campaigns, social media channels, mobile, paid ads etc.

This way, you can not only reduce bounce rates and complaints about your campaigns, but you can improve engagement rates, email deliverability, and sender reputation with most Internet Service Providers.


Email experts repeatedly recommend this email best practice which is to allow subscribers to choose desired format of emails. And it is another major benefit of email preference center that it lets prospects to choose if they want to receive emails in their preferred version such as, mobile, HTML or text. Thus, you can deliver emails to your subscribers in their preferred readable format and increase engagement with your emails.

Address update:

These email preference centers or subscription centers are extremely beneficial for both subscribers and marketers, also by easing the address update process with the email list. For many reasons, subscribers may want to change their address whether they have relocated, changed of jobs, etc. An email preference center allows updating their contact address, without much difficulty. This can include information such as physical residential address, email address, home phone numbers, work phone numbers and mobile numbers. It greatly helps marketers to stay updated of their prospects and marketers contact details effortlessly.

An email preference center is imperative to enhance your personalization, relevance, email deliverability, and engagement. As well, it will decrease bounce rates, unsubscribe rates, spam reports, complaints and the possibility that you will get stuck with a negative sender reputation.

Now, the question is what type of email preference centers do your email marketing campaigns require? Find out which kind of email preference centers you need, how to create and dos and don’ts to remember while building here – Types of Email Preference Center – Dos and Don’ts of Subscription Centers.

If you’d like some expert professional guidance and assistance to set up a Preference Center, let us know. Call us at (408) 502 6765 or connect and chat with us via social channels Facebook, Twitter, and LinkedIn – we have it all you need.

5 Golden Rules to Make the Most of Marketo Landing Pages

The beauty of Marketo landing pages is that a new lesson follows with creating a new page each time owing to a plethora of factors to consider, choices to make, and tools to take into account in the process.  Marketo has launched a host of new features and functionalities to its landing page program. What follows are five of the best practices we have followed through years of providing landing page design services for our clients.

1. Which Marketo landing page?

The marketer can choose from three types of landing page options with Marketo:

a. Marketo-Hosted Pages with Marketo-Hosted Forms –

This is one of the best options we recommend to most of our clients based on their marketing objectives, primarily for the ease of use, both in getting started and in maintaining the page. Moreover, these landing pages are easy to repeat and clone with scopes for optimization too.

Another reason why this page is highly recommended is because marketers do not need any support from IT or developer specialists in the ongoing process of maintaining these pages. Another great perk of selecting Marketo-hosted pages with Marketo-hosted forms is that these pages, being dynamic in nature, can vary depending upon whom is the targeted audience visiting the page.

On top of that, the Marketo form associated with the Marketo page can incorporate progressive profiling of the form and social marketing features to improve relations with leads and buyers.

b. Own Website Pages/CMS with Marketo Hosted Forms

For clients who want to maintain the consistency in all of their webpage assets from websites to landing pages, we suggest that they use this configuration for their Marketo landing pages – Marketo hosted forms with their own webpages and CMS. Marketers just need to get the form code, and position it anywhere in the page they want.

One drawback of this option is the clients’ limited accessibility to Marketo’s features and functionalities (except major functionalities) and loss of efficiency to some extent. However, many companies embrace these limitations in order to ensure that website changes are included in their main framework of their website CMS.

c. Custom landing pages

Though this ‘Something Else’ option brings adequate opportunities for customization by incorporating custom coding, it also takes in a considerable amount of campaign time and professional support for creating these pages.  If the client wants to make posts on Marketo and some other system, then this Marketo landing page option fits their needs perfectly. However, many times, marketers need to depend on developers and their coding services, which may not turn out as planned by marketers.

2. Landing page templates

After you have chosen the right type of Marketo landing page, you need to decide on the right template. There are two types of Marketo landing page template options you can choose from – the guided landing page or responsive landing page template and free-form templates. The free-form templates come with a drag and drop page editor, whereas the guided/responsive template provides an editor with full-fledged customization options.

3. Get more information from pages

We recommend that our clients leverage hidden fields with their Marketo landing pages, to be able to capture more details on your prospects and leads. Marketo allows capturing various landing pages, more than most users are aware of,  including web ads they have clicked to enter the page, key phrases used by visitors while entering the landing page, the search engine where they found your landing page among others. Users can make use of the ‘Click Paths’ option to trace information on these areas as well as the industry they deal in by adding some list of suggested industry names they can click as a navigation. When they click on those specific industries, you can redirect your users to a more personalized landing page for them with the kinds of deals and details they want.

4. Content for landing pages

By content we mean both the textual and the visual content to be used in Marketo landing pages. While graphics or visual content works in enticing your targeted audience, textual content plays a significant role in keeping your leads and prospects engaged with the right information, message, tips on usability of the products or services and personalized offers.

Remember that graphics attract users more to click any link – so make the graphics hyperlinked and add a brief description or image caption to describe the usefulness of the graphic. If you are offering an ebook, whitepaper or case study to download from the landing page, make sure you take the screenshot of the cover page of the gated content that you are offering for download. That way, your visitors will be able to see what the content is about.

At the same time, you should provide enough detail about the content to be downloaded, preferably in bullet points. The more your landing page content can be easily scanned, the more you will be able to give away the copies – webpage visitors have shorter span of attention, the faster they can comprehend the benefits of downloading your content, the faster decision they make. You can also associate the textual content with short video to ease them into consuming your content.

5. Landing page testing

Testing your Marketo landing page is a must, but remember you do not need to spend too much of your resources in testing too much. The main areas where you need to emphasize for testing Marketo landing pages are captions for graphic elements, main headline of the page that serves as the preface of the page to generate interest of visitors, as well as other essential elements such as image size and loading time, form length, call-to-action (CTA) button. Take the test once a week while keeping tabs on the number of conversions that are being generated from the landing page every week.

Do you find these tips useful? In case you need professional support for Marketo landing page creation and optimization, then get in touch with our professionals at  (408) 502 6765 or by sharing your requirement below or through our social channels – Facebook, Twitter, and LinkedIn.

Demand Generation vs. ABM – 4 Ways Account-Based Marketing Differs from Demand/Lead Generation

Many businesses work hard to generate and engage larger and larger volumes of leads. This kind of marketing strategy is known simply as lead generation or demand generation. However, this “quantity-driven” methodology has downsides too. The large number of leads does not necessarily translate into what you might call “high-quality” leads.

More, organizations that are targeting revenues of six or seven figures might not succeed while practicing this type of demand generation strategy. However, they can target the high-value clients instead of a large quantity of leads, and in that way, they can generate a greater ROI. And this methodology of focusing on high-value clients instead of on a large volume of leads is known as an account-based marketing (ABM) strategy.

So, how does account-based marketing or ABM differs from demand generation or lead generation? Should you switch your lead generation marketing efforts to account-based marketing approaches?

Here is how you can understand the differences between the two and how to choose the right strategy for your business.

1. Selecting the right accounts (ABM) or generalizing industries (demand generation)

While demand generation approaches require identifying and focusing on specific industries or locations to generate leads, ABM requires marketers to identify specific “accounts” or companies. Although the process of identifying accounts can be more time consuming than the process of generating leads, the account selection process is more effective in landing high-value accounts.

In order to select the right accounts, marketers need to trace previous companies they have worked with and focus on the similar kind of companies in industries which conform to the business profile.

In this phase, companies combine insights and resources from both sales and marketing processes and create a common worksheet, to incorporate the data collected from both processes. Afterwards, marketers can also use predictive analysis data to determine if the targeted companies will provide the right fit.

Sales and marketing teams can collect resources and information to create a list that can help your teams in creating personalized and relevant solutions for target account companies.

2. Key contacts of target accounts (ABM) or no specific type of contacts (demand generation)

With account-based marketing approaches, marketers can zero in on key contacts of their targeted account, instead of chasing a large number contacts with no real unifying factor.

On average, the buying decisions made by large enterprises involve about 17 key decision players. The more marketers can connect and engage with key contacts from target account companies, the better the conversion opportunities they can create to pass on to the sales funnel.

ABM enables marketers to dedicate their efforts to identify these key decision-making contacts within specific high-value accounts they target. In that way, they can provide greater revenue-driven, better quality contacts and accounts to the sales funnel, more customized and more interested in your products, services, or offers.

Finding key contacts across different levels of various teams and functions is crucial in engaging with the right people at the right time, and in order to be able to personalize messages to those decision makers. So, it is also important to find out the ranks and responsibilities of each of those and engaging as many decision makers in an account company to promote your product or service within the organization.

The best and most effective methods of identifying key decision maker contacts are:

  • Look for heads of departments through the LinkedIn page of the company

  • Next, look for those targeted decision makers using tools such as, discover.org or Email Hunter to get contact details including address, phone numbers, email addresses, roles and responsibilities in that company.

  • Focus the promotional activities of the company on upcoming events and speakers at those webinars and events, authors at blogs and gated content published on their websites.

  • Marketers can also rely on third-party company intelligence vendors to find key decision making personnel at the target account company.

3. Discovering useful Insights on contacts (ABM) or presuming buyers’ preferences (demand generation)

Since account-based marketing approaches are focused on specific accounts and contacts, marketers need to invest a considerable amount of time and effort in doing the research needed to personalize content, offers and messages for the targeted decision makers. While demand generation strategies may require focusing on a marketer’s own agenda, such as generating leads, marketers who work in ABM need to focus on targeted accounts.

Collecting insights on targeted accounts will equip marketers with information for creating content and messages that will be relevant to key contacts and target account companies. With relevant and personalized content, targeted contacts will be more interested to open, engage and interact with marketers’ messages, content, offers, products or overall communications. That’s why marketers need to get a standard set of contact details and insights on their online behavior for as many of these contacts as is possible, including:

  • Job descriptions, responsibilities, specific choices and needs, objectives of all key decision makers and purchasing team players

  • Latest trends, updates and news regarding the industry and market of the targeted companies

  • Areas of scopes and limitations for purchases with the target account

  • Interpersonal relations and cultures among members of the decision making team and how they interact with one another

  • Connections that your company has already built with the target account company

Marketers can also collect insights by focusing on the blog posts, announcements, other business communications, and social media updates from their target accounts, in addition to personal interactions with key contacts. Your sales reps can connect with those key contacts by attending various events, conferences, seminars, meetups, and networking events, etc. In addition to social media pages, profiles and events, ABM marketers can also run online surveys to collect important insights about contacts and accounts.

4. Personalized Content (ABM) or generic, one-size-fits-all information (demand generation)

Creating high-quality, unique content and offers should be the top priority of marketers; however, ABM approaches require creating the kind of personalized content that will address the particular needs of key decision makers. Such personalized content will help companies to improve their engagement as well as show their own content to be the most relevant, and definitely a cut above the competition targeting the same account company.

These are some simple and effective techniques to personalize content and speed up purchase decisions:

  • Create titles or subtitles which will be targeted to the contacts

  • Create or incorporate case studies which match the industry or market of the target companies

  • Include images which will attract and engage the target company

  • Modify the introduction, key points or conclusion of existing content to personalize for the target accounts.

  • Create, clone or tweak an existing landing pages as per industry or market of the target company.

  • Craft simulations for the type of solutions that are required by the target account.

  • Create personalized reports for the target company.

  • Personalize content which will address to particular needs, limitations, problems and scopes of resolving those issues.

Are you planning to transform your marketing efforts from demand generation or lead generation to an account-based marketing approach? If you are looking for the best practices to start ABM campaigns, identify target accounts or conduct ABM programs to win high-value account companies, start by discussing business objectives with an experienced ABM specialists at (408) 502 6765 or DM us via Twitter, Facebook, and LinkedIn social channels.

10 Good as Gold Email Marketing Tips, Strategies and Best Practices from Industry Experts

A study conducted by eConsultancy on the impact of and dependency on email marketing campaigns in the last year concluded that email is still considered an essential channel for driving revenue growth. About 73 percent survey respondents have claimed this marketing approach as an “Excellent” or “Good” strategy to generate higher returns on their investments in marketing efforts. Additionally, many other studies concluded facts that support efficacy of email including –

  • According ExactTarget, 91% of users keep a tab on their inbox regularly.

  • According to McKinsey & Company, email marketing helps about 40 times more in new customer acquisition than campaigns on Facebook and Twitter.

  • Similarly, a study by Forrester Research has revealed that businesses using email marketing as a lead nurturing strategy help produce 50% more sales-ready, qualified leads at 1/3 less of the marketing costs.

Email marketing as a strategy is far from being abandoned by marketers, and email is still used as one of the key marketing strategies for lead and revenue generation. That’s why we have compiled these 10 “good-as-gold” email marketing tips, ideas, strategies and best practices – as followed by top-notch industry experts – to help you devise the best strategy for your campaign.

1. John Rampton from JohnRampton.com

John Rampton recommends –

“Try sending sales emails on Thursday night at 9PM Pacific. This pings our prospects when they are either in bed or getting ready for bed on the night before Friday: pay day. We’ve found that our prospects are 4x more likely to buy on Thursday night over any other night.”

2. Hiten Shah from Crazy Egg and KISSmetrics

Hiten Shah recommends –

“When I link to content in an email I always try to put my spin on it and provide an opinion. When I don’t do that, I noticed a substantial decline in clicks and even get emails from people requesting I add my opinion back in.

3. Devesh Khanal from Grow and Convert

Devesh Khanal recommends –

“Email is not just for sales and information — it’s also for entertainment. This is something very few brands do and it can cost you enormous revenue that is slowly lost as weeks, months, and years go buy and your stale emails get opened less and less.

I see two types of emails: (1) The sales email — enough said. (2) The “look we’re giving value!” email.

While (2) is important and should indeed be the core of your email marketing, I’ve noticed that masterful brands also include entertainment, fun, humor, and engaging stories in their emails. They include funny links, a personal story, a fun user story, a gif, or anything else to make reading the email pure fun.”

4. Chris Davis from Automation Bridge

Chris Davis recommends –

“Manage your own opt-in process by using tags instead of the built-in double opt-in most email marketing platforms provide by default.

By doing so you can set the exact criteria for what a confirmed contact is and have full control over your list’s hygiene.”

5. Jordie van Rijn from EmailMonday

Jordie van Rijn recommends –

“Before starting, write the main message down in a compressed version with your subject matter and benefits to the reader. Then add the “why now” and “what’s next.” This will help you to define your angle, structure your message and make your email more clear overall.

Exclusive Bonus: Click here to get these tips in a cheat sheet to read later.”

6. Kevan Lee from Buffer

Kevin Lee recommends –

“Number your newsletters. When I run a weekly/monthly newsletter, I like to treat it like a new issue of a publication. I’ll give it a number (e.g., “Issue #37 – Blogging Tips of the Pros”), which does a couple of things: 1) Helps build a bit of momentum in the mind of the reader who sees these emails as an ongoing series that they don’t want to miss (psychology!), 2) Helps establish an air of authority and consistency, if the issue number is high, and 3) is pretty catchy in the inbox.”

7. Matt Antonino from Stack Digital

Matt Antonino recommends –

“Prioritize sending regular emails. It’s not necessarily fun to spend a couple of hours setting up abandoned cart emails, creating that weekly tips newsletter, or starting to outline your nurture stream, but the results are worth it. Social media is the ‘fun’ marketing channel but email done right is the ‘money’ channel.”

8. Peep Laja from ConversionXL

Peep Laja recommends –

“Test your offer. The most important factor for getting more people to opt in to your email list is your offer – how compelling the value proposition is. The actual offer itself and the way you present it (copy + design) can make a huge difference. The offer needs to be relevant to your audience, create curiosity and offer instant gratification. Run lots of tests to find the right one.”

9. Joe Stych from Zapier

Joe Stych recommends –

“Don’t over-promise or mislead your subscribers just to get a click. Remember that the best way to build a list is to build trust—provide value in every message and the rest will take care of itself.”

10. Steli Efti from Close.io

Steli Efti recommends –

“Segment out subscribers that haven’t engaged with your recent emails and send them another email telling them you’re breaking up with them if they don’t respond.

Use a subject line that makes this very clear: “This is the last time you’ll hear from me …” / “I’ll never email you again, unless …” and then in the email ask them to click a link to re-confirm that they want to keep receiving your emails. You’ll maintain a much more engaged, focused and valuable subscriber base.”

Bonus tip: Noah Kagan from SumoMe

“Here’s how you can easily increase your email open rates by 30%. I call it “Double Opens.”

Step 1. Take an email you’ve already sent and change the subject line to something new

Step 2. Email it out a week later JUST TO YOUR NON-OPENS

You might think you have a great email open rate – but the fact is, 50%+ of people are NOT opening your emails.

With my first re-send, I got an extra 7,028 people to read my email, in just 1 minute of work.”

Have questions, or need some help in maximizing your email potential? Call us at (408) 502 6765 or contact us via our Facebook, Twitter, or LinkedIn to get some fast answers.