7 Email Marketing Sins Are making Your Customers Unsubscribe – How to Rebuild Trust? [Part II]

Now that you have learned why people are unsubscribing from your email list, here we explain the ways marketers can gain trust and sell products to those customers again. Here are the six types of emails work at their best in this regard.

1. Welcome email

The first is the welcome email which initiates the first communication between you and your subscribers after they have signed up with your brand. Like the first handshake with your prospects, a welcome email must be concise, cordial and inviting. Include signup details, introductory coupon codes or offers (if any), an expression of gratitude, and brief introduction about your business. We recommend that you keep to a few bullet points on types of offers and content they may be receiving after signing up with you. It’s a way to be transparent with them, and also it sets expectations (or even enables them to set expectations about) how often they’d like to receive emails from you. Also, you need to ask your subscribers to add your email address in the whitelist in their email address books to prevent heading to spam.

2. Alert or notification emails

Let your subscribers know about any potential suspicious activities on their accounts. Instant alert or notification mails will restore the trust in your brand that it takes care of subscribers’ accounts with fast communication. At the same time, you can also send alert mails of certain activities, trends, weather updates, alerts on probable risks of contamination of diseases in an area or in a season. You can also use send notifications about their purchases with details on purchase receipt, shipping status, expected time of delivery etc. By keeping your subscribers and customers in the loop of current happenings with timely and relevant messages, you gain huge amount of trust from subscribers in return.

3. Apology emails

Never ever feel scared of seeking apology, even for those accidental mistakes. Apology emails come in exceptionally handy in minimizing the risk of losing customers or subscribers in the event of any email blunders. Have you mistakenly sent an email announcing a deal which is no longer valid or which has expired? Did you send them a broken link that takes them to an error page? Have you stated an inaccurate fact or statistics in your mail? Before your subscribers snub you for the blunder that took place, send them an apology mail instantly before they discover it – that ways your consumers will still be able to trust you despite your mistake and the problem being aware that you take the ownership and are able to fix it, without much delay.

4. Educational emails

Create a collection of content on tips, tricks, best practices and guides to keep your subscribers and customers educated about the product and problems they face. You can create videos with steps of instructions and screenshots, infographic content with rich visual graphics on tips, facts or data, how-to articles, news articles pertinent to the product or services you are selling, e-books and things like that. This kind of educational content helps a great deal in establishing thought leadership and reinforcing your knowledge and expertise in the field. You can also curate and include articles by key influencers in the market what they say about your product, services or the brand to set off instant confidence of your targeted consumers in your brand.

5. Newsletters

Plan and schedule the delivery of newsletters for your targeted audience with a combination of industry updates, latest news, launches and updates on your upcoming products, upcoming events to be held and that they can join, any special mentions on your social channels by key influencers, and any important declaration you want put forward. Make sure you send these newsletters on a regular basis so that they can anticipate your next issue. In case you need to postpone the newsletter, send out an email stating the reason for the delay, when they can expect it, and offer them something of genuine value so that the delay will be associated with a good memory. You can also provide them with links so that they can follow digital meetings with you for a more personal level interaction.

6. Giveaway emails

Are you wanting to give something to your valuable customers? You can offer something useful related to your service, without necessarily offering any of your services for free such as, a free consultation, a free membership, tickets to training shows or seminars that offer training, and guides for products you are selling. Any of these will likely impress your subscribers and customers. In that case, you can send them emails to communicate the exclusive offer you present to them. Many such shows and seminars can motivate them to buy your products in case they were initially hesitant – for example, photography classes or seminars can encourage your customers to buy high-end cameras from you since they can trust you in helping them and presenting them with opportunities to hone their skills by taking part in these kinds of events. You can also give away free gated content such as e-books or special training manuals to help clear their doubts about your products.

Thus, you can build customers’ trust and nurture positive relationships with your prospects and buyers by using your email marketing campaigns. Have any questions or doubts? Call us at (408) 502 6765 or via our social channels Facebook, Twitter, and LinkedIn to get professional assistance.

7 Email Marketing Sins Are Making Your Customers Unsubscribe – How to Rebuild Trust? [Part I]

Are people unsubscribing from your email marketing lists soon after they are signing up for the newsletters? It’s not time to worry just yet! There are common reasons why subscribers and prospective customers want to unsubscribe, and you are not alone. And there are effective strategies too, to woo and win back customers’ trust, to rebuild customer relationships, and sell to those customers again.

Why customers are unsubscribing from your email list?

Most common reasons why customers and subscribers are leaving you could be one or more of the following:

1. Sending too many emails

Are you sending them too many emails? Too-much frequency of emailing can repel your subscribers away and persuade them to go off the grid and unsubscribe from the list. The best way to avoid this and gain the trust of customers is to let them choose how often they wish to receive offers, updates, tips and other type of content. You can do that by setting up a “subscription center”.

2. You’re not emailing them enough

Another side of the issue is when marketers are not sending enough emails – too few emails will disappoint customers and when they are not receiving enough email or information they close the deal and unsubscribe. One way to keep your customers engaged and interested is to maintain a fixed schedule and to automate emails at regular intervals with relevant, follow-up emails. You can simply create drip engagement email campaigns with the right offers such as whitepapers, ebooks, webinar invitations, or even video or other content to build up their interest.

3. Your emails are not relevant enough

This is one of the most common mistakes that drive targeted audience away. If you are sending information to the wrong segments, no matter how well-structured and research-backed they are, those emails are of no significance to the reader and are easily skipped over. Eventually, they unsubscribe from your email list. The only way to prevent them from unsubscribing from the list is to send the right message and content to the right people, at the right time. Use a marketing automation platform to segment, schedule and ensure timely delivery of emails to the targeted segment.

4. Your emails do not open properly on mobile devices

Studies point to the fact that emails that are not quite mobile optimized, do not load properly or do not look good on mobile devices, can be trashed, also leading recipients to unsubscribe. Make sure you are using responsive email templates that adjust the mail content, look and feel of the email according to the screen size and resolution of the devices. ShowMeLeads has plenty of responsive email templates for diverse industries, themes and purposes of campaigns – talk to us at (408) 502 6765 or at services@showmeleads.com to check those out.

5. Repeated content or promotions

Are you sending repeated content or the same offers to your customers? Especially if you are sending the email to those who have already bought the same product, the offer will no longer be useful for them and frequently, they will find your mails redundant and too generic. Over time, repeated emails may eventually infuriate your customers, making them unsubscribe from your list. To avoid this mistake, add customers who have already purchased to a different segment or list, and schedule your promotional emails for the product to other segments. For existing buyers, you can create mails containing demo videos to improve the usability, list if related products and accessories, feedback emails to ask them to rate and share the experience etc.

6. Emails that are too long

Are your email newsletters too long to hold the attention span? With attention spans that steadily plummet while we are browsing sites, checking mails or scrolling through social channels, longer than usual emails can exhaust our attention span far earlier than you might expect. That’s why .gif images or video shorts may win your consumers more than long email content, that too without any paragraph breaks, subheads, bullets or images in between. Soon they lose interest in long, tedious emails and decide to leave the list.  One smarter technique is to trim excess, redundant, unnecessary and irrelevant portions and include relevant, attention-grabbing images in between paragraphs. If the content is too long and useful, then create a small guide for your consumers and link it for recipients to download from the email with a call to action pitch.

7. Sending same content available online

If you are circulating and aggregating the same content you have already published, whether on your blog or on your site, then chances are that your recipients will find nothing valuable or useful in your email newsletters. The moment your customers find your newsletters cannot offer them new updates, content, stories or offers that they cannot find while visiting your site, blog or social channels, they will leave. The basic rule is to create exclusive content for newsletters that they will not find on your website. For example, your site already has all the price lists and product lists that your customers do not expect to find in your newsletters. Instead, include news on your upcoming product releases and latest launches, or include an exclusive coupon code for your email subscribers. Give them reasons to stay hooked and look forward to your next email, instead of choosing to unsubscribing from the list.

These are the kinds of things that are causing your subscribers to want to opt out of your email marketing campaigns. In part II, we’ll show you the types of mails that will help you to regain your customers’ trust and turn them into buyers.